Transfer in key

Some associations are allowed to transfer keys from another association/MLS if they have a transfer agreement in place. If you are unsure whether you can transfer keys, please contact Technical Support.

If a keyholder moves to your association/MLS from another using a different system code, deprogram the key before transferring it into your system.

Transfer a key in from another association/MLS

1. Click the Show All Tasks button on the SupraNET homepage.
2. From Keys, click Transfer In.
3. From the Key: Transfer In screen, enter the serial number of the key to transfer.
4. Connect the key to the SupraNET computer.

5. Click Continue.
6. Confirm the key information in the Transfer In: Add to Inventory screen and click Continue.
7. Enter / confirm the keyholder details and click Continue.
8. Select the applicable key options and click Continue.

• Select whether or not this is a training key from the Is this a training key? field. Choose Yes or No.
• Select whether the keyholder would like to purchase insurance from the Would the keyholder like to purchase insurance? field. Choose Yes or No.
• Select the service level from the Select the service level field. Choose Professional or Basic.

Keyholder Agreement only.

1. A summary of fees displays. Review the charges and click Continue.
2. Enter / confirm the keyholder's billing address and click Continue.
3. Enter / confirm the keyholder's payment information. Do one of the following:

• Credit / Debit Card. Enter the card number and expiration date or swipe the card through the transaction machine.
• Cash Payment. Select this option to bill the fees to the board. The keyholder pays the board directly, and the board then pays Supra. Note: This option requires the board to set up an account for Supra to bill. For more information, see Update owner information.

4. For eKEY users, enter the credit / debit card number for the recurring fee, or click Use Same Card to charge the same card specified for the initial fee.
5. Click Continue. The Keyholder Agreement, Exhibit A form, and receipt are generated.
• To add the keyholder's signature click Add digital signature to have the keyholder sign the transaction machine.
• Or, select the Keyholder has read and accepts the terms of these documents option if you are unable to use the transaction machine.
• To email copies of the documents, click Email Copies.
• To view or print a document, click View / Print.
6. Click Continue.  

The system displays a completion message and prompts to select the next task.

See also:

Assign keybox