Upgrade key

Part 1: Change the status of a key

A keyholder can change key type or service at any time from the following:

• From eKEY professional to basic service
• From eKEY basic to professional service

Part 2: Assign a key to the keyholder

Next upgrade key by assigning the new key to the keyholder.

1. Click Upgrade / Downgrade Key from Common Tasks on the SupraNET homepage.
2. Use the Upgrade/Downgrade: Assign key: Search for Key screen, fields to search for an eKEY.

Note: To view all available eKEYs, search for keys with a status of New or Used and click Continue.

3. If you search for all available keys, select an eKEY to assign to the keyholder by selecting the record from the search results.
4. On the Upgrade/Downgrade: Assign Key: Select options screen, complete the following:
5. Select whether this is a training key from Is this a Training Key? field. Choose Yes or No.
6. Select the service level from the Select the eKEY Service Level. Choose Professional or Basic.

5. Click Continue.

Keyholder Agreement only.

1. A summary of the applicable fees displays. Review the charges, then click Continue.

Note: If the keyholder is past due and does not wish to pay the balance at this time, deselect Yes from the Keyholder wishes to pay past due option before you click Continue.

2. Enter/confirm the keyholder's billing address, and then click Continue.
3. Enter/confirm the keyholder's payment information, by one of the following:

Credit / Debit Card. Enter the card number and expiration date or swipe the card through the transaction machine.

Cash Payment. Select this option to bill the fees to the association / MLS. The keyholder pays the association / MLS directly, and the association / MLS then pays Supra.

Note: This option requires the association / MLS to set up an account for Supra to bill. For more information, see Update owner information.

4. Enter the credit / debit card number for the recurring fee, or click Use Same Card to charge the same card specified for the initial fee.
5. Click Continue. The new Keyholder Lease Agreement, Exhibit A form, receipt, and Change / Cancellation form are generated.
6. Complete the following:
7. To add the keyholder's signature click Add Digital Signature to have the keyholder sign the transaction machine.
8. Or, select the Keyholder has read and accepts the terms of these documents option if you are unable to use the transaction machine.

• To email a copy of a document, click Email Copies.
• To view or print a document, click the View / Print link.

7. Click check Keyholder has read and agreed with Terms and Conditions and click Continue.

The system displays a completion message and prompts to select the next task.