Change eKEY to shell-less

To change the type of eKEY from shelled to shell-less, perform the following Part I and Part II. For changes to take place at the end of this process, the key must sync with the system via a manual sync.

Part I: Unassign the shelled eKEY

  1. Click Upgrade / Downgrade Key from Common Tasks on the SupraNET homepage.
  2. Use the Upgrade/Downgrade: Unassign: Search For Key screen fields to search for the eKEY you want to replace and click Continue.
  3. The Upgrade/Downgrade: Unassign: Select Reason screen opens. Complete the following:
  1. Select Keyholder if the keyholder wants to change to a shell-less eKEY from the Reason for key unassignment field.
  2. Select the status of the shelled eKEY from the Key Statusfield.
  1. Select the status of the keyholder's cradle from the Cradle status field.
  1. If the shelled eKEY is present and operational, place the key in the programming base, so the contacts on the top of the key align with the contacts on the programming base. For a shelled eKEY, place the device in the shell and turn it off. Close the eKEY application.

CAUTION: Never remove a key from the programming base when the card light is on.
  1. Click Continue.
  2. If changing a shelled eKEY using the programming base, SupraNET prompts you to turn on the shell.

Part II: Assign a shell-less eKEY

  1. Use the Upgrade/Downgrade: Assign Key: Search For Key screen fields to search for a shell-less eKEY to assign the keyholder. To view all available shell-less eKEYs, search for eKEYs with a status of New or Used and click Continue.
  2. If you searched for all available shell-less eKEYs, select an eKEY to assign to the keyholder by clicking on the record from the search results.
  3. Complete the information in the Upgrade/downgrade: Assign key: Select options screen. Complete the following:
  1. Select whether or not this is a training key from the Is this a training key? field. Choose Yes or No.
  2. Select whether the keyholder would like to purchase insurance from the Would the keyholder like to purchase insurance? field. Choose Yes or No.
  1. Click Continue.

Keyholder Lease only.

  1. A summary of applicable fees displays. Review the charges, and then click Continue.

Note: If the keyholder is past due and does not wish to pay the balance at this time, deselect Yes from Keyholder wishes to pay past due option before you click Continue.

  1. Enter/confirm the keyholder's billing address, and then click Continue.
  2. Enter/confirm the keyholder's payment information, by one of the following:

Credit / Debit Card. Enter the card number and expiration date or swipe the card through the transaction machine.

Cash Payment. Select this option to bill the fees to the Association/MLS. The keyholder pays the Association/MLS directly, and the Association/MLS then pays Supra.

Note: This option requires the Association/MLS to set up an account for Supra to bill. For more information, see Update owner information.

  1. For a recurring fee enter the credit/debit card number for the recurring fee, or click Use same card to charge the same card specified for the initial fee.
  2. Click Continue.
  3. The new Keyholder Lease Agreement, Exhibit A form, receipt, and Change/Cancellation form are generated.
  4. Complete the following:
  5. To add the keyholder's signature click Add digital signature to have the keyholder sign the transaction machine
  6. Or, check the Keyholder has read and accepts the terms of these documents option if you are unable to use the transaction machine.
  7. To email a copy of a document, click Email Copies.
  8. To view or print a document, click the View / Print link.
  9. Click Continue.

The system displays a completion message and prompts to select the next task.

See also:

Downgrade key