Downgrade key

To change an eKEY or an XpressKEY to an ActiveKEY or DisplayKEY, click Upgrade / Downgrade Key from Common Tasks on the SupraNET homepage.

Part I: Unassign the Key

1. Use the Upgrade/Downgrade: Unassign: Search For Key screen fields to search for the key you want to replace and click Continue.
2. On the Upgrade/Downgrade: Unassign: Select Reason screen complete the following:  

1. Select from the Reason for Unassigning Key field.

2. Select the status of the key to replace from the Key Status field.

3. If you unassign an ActiveKEY, DisplayKEY, or shelled eKEY that is present and operational, connect the key to the SupraNET computer.

• ActiveKEY. Connect the ActiveKEY to the SupraNET computer using a USB cable.
• DisplayKEY or shelled eKEY. Place the key in the programming base so the contacts on the top of the key align with the contacts on the programming base. For a shelled eKEY, place the device in the shell, turn off the device, and close the eKEY application.

4. Click Continue.

Note:  If you are downgrading a shelled eKEY using the programming base, SupraNET prompts to turn on the shell.

Part II: Assign an ActiveKEY or DisplayKEY

1. Use the Upgrade/downgrade: Assign key: Search for key screen, to search for a DisplayKEY to assign the keyholder. To view all available ActiveKEY or DisplayKEY devices, search with a status of New or Used and click Continue.
2. Select a DisplayKEY or ActiveKEY to assign to the keyholder by selecting the record from the search results.
3. On the Upgrade/downgrade: Assign key: Select options screen, complete the following:

1. Select whether or not this is a training key from the Is this a training key? field. Choose Yes or No.
2. Select whether the keyholder would like to purchase insurance from the Would the keyholder like to purchase insurance? field. Choose Yes or No.

4. Click Continue.

Keyholder Lease only:

1. A summary of applicable fees displays. Review the charges, and then click Continue.

Note:  If the keyholder is past due and does not wish to pay the balance at this time, deselectYes, from the Keyholder wishes to pay past due option before you click Continue.

2. Enter/confirm the keyholder's billing address, and then click Continue.
3. Enter/confirm the keyholder's payment information, by one of the following:

Credit / Debit Card. Enter the card number and expiration date or swipe the card through the transaction machine.

Cash Payment. Select this option to bill the fees to the Association/MLS. The keyholder pays the Association/MLS directly, and the Association/MLS then pays Supra.

Note: This option requires the Association/MLS to set up an account for Supra to bill. For more information, see Update owner information.

4. Enter the credit/debit card number for the recurring fee, or click the Use same card option to charge the same card specified for the initial fee.
5. Click Continue. The new Keyholder Lease Agreement, Exhibit A form, receipt, and Change/Cancellation form are generated.
6. Complete the following:  

1. To add the keyholder's signature. Click Add Digital Signature to have the keyholder sign the transaction machine, or check the Keyholder has read and accepts the terms of these documents option if you are unable to use the transaction machine.
2. To email a copy of a document, click Email Copies.
3. To view or print a document, click the View / Print link.

7. Click check Keyholder has read and agreed with Terms and Conditions and click Continue.

The system displays a completion message and prompts to select the next task.

See also:

Program key

Upgrade key